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Hello, I need help in deactivating the commerce account and I’ve done all the steps to do it. However, when I go to ‘edit’ there is no deactivation button for me to do so. What is the issue of this please? Thank you
Hi, @mgco .
After you click ‘Edit’, a pop-up should appear on your screen with the ‘Deactivate commerce account’ button present at the bottom of the pop-up box. You can take a look at this third-party resource for a visual guide on the deactivation process.
If you can’t see the pop-up or deactivate button on your end, I recommend going through the following troubleshooting steps:
- Try to deactivate your commerce account via an incognito window
- Or, you can use your usual browser but to clear the browser’s cookies and cache
- You can also try another browser. For example, if you’re using Safari, you can try deactivating your commerce account on Chrome or Firefox
- You can also try to use another device, such as a tablet
If all of those still don’t work, because the commerce account is run by Facebook you’ll need to get in touch with Facebook support so that they can take a look at your account from their end and help you investigate this matter further.