I would recommend Avoid shopify shipping, you get no help, no refund and no claim will be paid.
Nobody helps you just lose money if there is a problem, anyone else helps more than them.
It is sad, that nobody cares, you will chat to robots.
Topic summary
Users are unable to locate the ‘File Claim’ button when attempting to file shipping insurance claims for orders shipped through Shopify Shipping with UPS.
Primary Issue:
- The button doesn’t appear in the expected location (order details page under the ‘…’ menu)
- Only standard options like edit, duplicate, refund, and tracking are visible
Potential Causes:
- Claims may only become available 24+ hours after shipment
- The shipping label must be scanned by the carrier before filing is enabled
- Account-specific factors may be preventing button visibility
Recommended Resolution:
- Contact Shopify Live Support directly through the Help Center for account-specific investigation
- Support team can escalate to internal Shipping team if needed
Community Sentiment:
Multiple users report similar experiences and express frustration with Shopify Shipping’s claim process and support responsiveness. The issue appears ongoing with no immediate self-service solution available.