We’ve been using order creation event in webhook and as of today i can’t seem to find it in the event selection. Any fix or workaround on this?
Topic summary
Order creation webhook event appears to be missing from the event selection as of today. A screenshot was shared indicating the option no longer shows.
Multiple users confirm the issue affecting their setups/clients. No official fix or platform response is provided in the thread.
Workaround suggested: poll the Shopify REST API for new orders instead of relying on the webhook. Use filters:
- status=open (to capture new orders)
- created_at_min and created_at_max (to bound the time window)
Example query string: ?status=open&created_at_min=2023-08-31 00:00:00.000&created_at_max=2023-08-31 24:00:00.000
Reference provided: a tutorial on retrieving orders via the Shopify API using Postman (link shared).
Status: unresolved/ongoing. Users are awaiting a solution or clarification on the missing webhook event while using the REST API polling as a temporary workaround.
1 Like
same issue occurs to one of our clients. Can we have a solution?
Get your orders thru rest api with this querystring
Used status=open for new orders, created_at_min and created_at_max to set specific date
?status=open&created_at_min= 2023-08-31 00:00:00.000&created_at_max= 2023-08-31 24:00:00.000
Here’s a sample tutorial for reference purposes only
https://www.beehexa.com/devdocs/shopify-api-retrieve-a-list-of-orders-using-postman