I need help with something and I am looking around in the Admin. There are no links to contact support. Only a help center and community forum. If you go to the help center and search for “contact support” you get no useful information.
If there is no support, why is our company paying so much for this service?
Given that Shopify is aiming for AI to be our first point of contact, this is entirely unsurprising. They want us to always go to the chat bot first which I’ve pretty much found to be utterly unhelpful.
Hi there, @Nowell_1 ! Thank you for taking the time to reach out to the Shopify Community regarding finding our Support Channels! My name is Imogen. It’s good to meet you!
In order to get in touch with our Authenticated Support Team, you’ll want to navigate to our Help Center! From there, you can chat with our AI Assistant regarding any questions that you may have. If you feel that your question is better suited for a human, or if you would simply just like to speak to one of our Advisors instead of the AI Assistant, you can let the assistant know that you’d like to speak with someone, and it’ll provide you with some prompts that you can use to get connected with our Team!
Only, the AI Assistant never really gets to a human to help you. I’ve been on the same AI loop trying to get to a person. Why not have a “Support Ticket” option from the Help Center where we can log an issue and have a human respond to us?
Hi there, @LD_LTS . Thank you for following up on this thread! It’s important to be very clear with your prompting of the AI Assistant when trying to connect with one of our advisors. I recommend making sure that the prompt you’re using to request support from an advisor is clear and concise, as this will allow the AI Assistant to generate a prompt for you to use to get connected with someone.
As for the feedback you’ve shared regarding ‘logging’ issues, that’s a good idea! Though we’re embracing our AI Assistant and recognize the value it brings with helping people address their questions via resources, as well as improving support conversations via the passage of clear information regarding support requests, we’re still happy to receive feedback on the support flow! I’ve gone ahead and passed your feedback along to our team for their consideration. Though I can’t promise what the outcome of sharing your feedback will be, you can trust that the appropriate folks at Shopify will be seeing it!