Why can I no longer run an orders report from the “Orders” page for a specific date range? I can only choose “Today”, “Last 7 days”, or “Last 30 days”. It made running a weekend reconciliation much easier when we could run the page with specific dates. Also, is there a way to turn off “Today, Yesterday, Friday, Thursday, etc” and have exact dates?
Hi, @pegwood . I’m happy to help with this! Can you tell me more about the workflow you use, or would like to use, when searching through your orders? The reason I ask is to make sure I give you helpful advice for the way you use the admin.
You can still select a specific date range by choosing the Custom option under the Order date filter when you’re adding filters to your orders. This allows you to select the dates you’re looking for. There isn’t a way to change the wording of the options, but you can save a custom date or date range as it’s own view on your Orders page to easily return to it. This guide has more information on searching and viewing your orders. It also goes over how to customize your orders page to better display the order information you need.
How to select a custom date range:
Example of a saved view:
Let me know if you have any questions!
Hi Erin,
Thank you so much for your reply. Unfortunately we no longer have a search for orders. That went away a few weeks ago when the problem started. We now just have a black bar across the top of our Orders page. Is there a setting that we accidentally changed and need to reset?
Hi, @pegwood . Thank you for getting back to me with that information! Would you be able to share a screenshot of the black bar you’re seeing across your orders page? Also, have you tried to view this page using any other browsers or devices?
Your orders page should look like the screenshot below. To search you can either click the search and filter button (the magnifying glass icon), or you can click the ‘F’ button on your keyboard to open the search bar quickly. You can find more information on searching your orders here.
If this isn’t working as expected we’d definitely want to troubleshoot more so please let me know! You can also reach out to our live support team here. We can’t see your account over the Shopify Community, but if you speak with us through that page we can review this with you in more detail. You can follow these steps to request support once you’re on that page:
- Log in to your account.
- Select the topic most related to your question or problem.
- Continue to the support options listed under the suggested articles and guides.