For some reason I was logged out of Shopify POS on my iPad. I am able to login but once I select my store it ask me to select location and I select the only location I have and click the select location button the app acts as if it is moving forward but comes right back to the select location screen. I can’t get past this screen. Help!
Topic summary
A user is stuck in a login loop on the Shopify POS iPad app. After successfully logging in and selecting their store, they reach the location selection screen but cannot proceed—the app cycles back to the same screen repeatedly despite selecting their only available location.
Suggested troubleshooting steps:
- Clear the app’s data cache
- Uninstall and reinstall the POS app
- If the issue persists, contact Shopify’s retail support team
How to access support:
Visit the Shopify Help Center, navigate to Store Management > In Person Retail, and find live support options at the bottom of help articles.
The issue remains unresolved and requires further technical assistance if basic troubleshooting fails.
Hi @ctrawick
If you are still experiencing this issue I would recommend clearing your app data cache and then uninstalling and reinstalling the app on your device. If this issue is persisting please don’t hesitate to reach out to our retail support team for further help.
To access our retail support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose Store Management > In Person Retail and at the bottom of the help articles provided will be all available live support options.