every time I try I have to accept cookies. I don’t and it just refreshes and asks again. I have updated my chrome then I tried on safari sill no luck.
anyone know how to solve this please?
Topic summary
Main issue: A merchant cannot connect the Facebook sales channel due to a persistent “accept cookies” prompt that refreshes in a loop. They updated Chrome and also tried Safari, but still no luck. They are reluctant to accept cookies and asked how to solve it.
Support requests: Shopify staff asked for screenshots/video of the exact flow, and whether a pop-up blocker is enabled or cookie settings differ across browsers. They offered further guidance once visuals are provided.
Troubleshooting proposed:
- Clear browser cache and cookies, then restart the browser.
- Log out of Facebook, open a new Incognito/Private window, and log back in.
- Ensure pop-up blockers and firewalls are disabled during setup (they can block consent windows).
- In Chrome Settings, disable third‑party cookie blocking (allow third‑party cookies), then try again. (Third‑party cookies are set by services other than the site you’re on; they’re often required for integrations.)
Status: No resolution yet. Awaiting the merchant’s screenshots and results after trying the above steps. The discussion remains open.
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Hi, @Buy2resell !
Welcome to Shopify Community.
Thank you so much for connecting with us and sharing your question. I’d be glad to support you with this today, and help make sure you’re able to integrate with Facebook.
To make sure I fully understand, are you able to provide me with some screenshot or video reference of your experience when you try to connect to Facebook?
Also, I understand you already tried using a different browser, is it the cookies that are blocked on each? I wonder if there is a pop-up blocker you are using that may be preventing next steps. Regardless, once you’re able to share those screenshots with me I can definitely guide further.
I look forward to your reply,
Hello @Buy2resell ,
This is flareAI: your Fully Automated Free Sales Machine. I hope you’re having a good day. We are helping Shopify Merchants grow their store presence in Google and other major sales channels and generate $5+ million in sales from Google Search, on autopilot.
If my suggestions are helpful to you, please let me know by giving a like or marking it as a solution.
Can you please share a screenshot of the issue you are facing?
I would like to give you some steps to troubleshoot the issue.
- Clear the cookies and cache of your browser and then reboot the browser.
- Log out of Facebook from your browser
- Open a new Incognito browser page and log back into Facebook.
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
- If Steps 1-4 didn’t work. Turn OFF blocking third-party cookies in chrome browser “Settings” > Advanced security and try again.
Try these troubleshooting steps and see if it works.
Good luck and have a nice day!
Gina
flareAI
Thank you for your helpful reply and offering troubleshooting in this thread, @flareAI . We appreciate you taking the time to help support merchants like, @Buy2resell .
Please keep us posted so we can help you resolve this, @Buy2resell .
Warm regards,
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