Why can't I load my LingerGallery website?

Technical Q&A
1

Hi,

I’m unable to access my webpage

https://lingergallery.com/

2

Hi @Lalla .

Are you seeing any error messages at all on your end, when attempting to visit your website? If so, it would be helpful if you can share a screenshot of the error message you’re seeing, so that we can take a closer look at the issue that you’re experiencing.

In saying this, I’ve also just visited your website and can successfully load it on my end:

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26-02-69262-82213.png1906×903 165 KB

You can follow the troubleshooting steps below to begin with, just so that we can rule out any local browser caching issues:

  • Try to access your website via an incognito window.
  • Or, you can use your usual browser but to clear the browser’s cookies and cache.
  • You can also try another browser. For example, if you’re using Safari, you can try accessing your website on Chrome or Firefox.
  • You can also try to use another device, such as your mobile or a tablet.
  • If you’re using Chrome as your browser, have you recently installed any Chrome extensions around the time you’ve seen this issue? If so, you can uninstall the new extension and reload the page.
  • If you’re using a VPN and/or a security software, you can also try to disable the VPN and software and reload your page.

Let me know how this goes!

3

Hi, Kimi.

Thanks for checking our website.

Lalla_1-1658801499951.png
Lalla_1-1658801499951.png725×491 9.17 KB

Here’s a screenshot of the error message.
We try to open another browser and Mobile device such as Safari, Chrome, Firefox, Edge…

4

Thanks for the screenshot, @Lalla . The error message on your end looks to match the one that our developers have notified me of.

For more context, our developers have recently identified an issue where some merchants are unable to access their storefronts. The issue looks to be limited to specific locations and internet service providers however, which explains why I am able to access your storefront successfully from my end.

We are still looking into the issue on our end, so are you able to contact our live support team so that we can take a closer look at your account too please?

To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team.

5

Thank you for confirmation.
I will contact the support team.

6

@Lalla I can open your website. No issue.