Email is entered correctly, history had been cleared, all the things have been done. App works on my IPhone, but I can not login on Chromebook. Email is there, “Continue with Email” is grayed out. If I do luck out and get through, then the password page does the same thing-grays out. I used to be able to just click on my store and it would be open. Any suggestions?
Hi @Blair_Belle
Thank you for the details you shared here as well as the device/browser you are using to try and access your store account.
I am able to sign into my own store account via chromebook and the chrome browser, so I can confirm that end of things are working for me. Can you check to ensure that your chrome device and your browser are fully up to date?
My Chromebook Version is 106.0.5249.134 (Fully up to date) and my chrome browser is the same version as well.
Are you able to sign in normally if you open an incognito window in chrome? (Click the 3 dots in the upper right > Open Incognito window).
If the issue is still persisting after checking all those options please contact our live support team for next steps in troubleshooting. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.