When I log into Shopify on my phone it tell me to pick a website name and “get started”
Topic summary
Login attempts on the Shopify mobile app prompt users to choose a website name and tap “Get started,” preventing access to existing accounts.
Support guidance provided:
- Update both the Shopify Mobile app and the device operating system (OS).
- Specify whether the device is iOS or Android.
- Next step: clear the app’s data/cache.
Another user reports the same problem (app installed but can’t get into their accounts), indicating it may affect multiple users.
No resolution yet. The thread is awaiting device details and results after updating and cache clearing to proceed with troubleshooting. Discussion remains open.
Hi there @wh4tevrr !
There are a few things I’d like you to check out to see what might be happening here.
Firstly, I’d definitely ensure both your Shopify Mobile app as well as your mobile device’s OS is as up-to-date as possible.
If you can let me know if you’re using an iOS or Android device, we can also go through clearing the data cache on that app as our next step.
I look forward to checking this out with you!
I have the app downloaded I can seem to get into my accounts