Issue: Unable to log in to the Shopify Mobile app with an existing account. Entering the correct email and password returns “This email has already been taken” and prompts creating a new account.
Context: User is currently signed in and can log in without issues on desktop. Password is known and verified via desktop access.
Attempts: Both standard email/password and Google (Gmail) login on mobile produce the same error message.
Scope/Impact: Problem appears limited to mobile app authentication; desktop access is unaffected.
Status: No resolution or guidance provided yet. Cause is unclear; discussion remains open.
Hello,
I am currently signed in and I know what my password is for my Shopify account. I am trying to log in to my store on the Shopify Mobile app and every time I type the email and correct password, it says “This email has already been taken” and it prompts me to create a new Shopify account. I also tried using the login with gmail and I get the same exact message. I am able to log in seamlessly on desktop.