Hello, last night I was working on structuring my first shop, and immediately after entering the ATM data for the payment of the domain, (the ATM holder other than the company administrator entered for shop management) I specify it to understand if this could be the cause.
After giving me two errors, it won’t let me log in again.
What could have happened?
Hey @Gabriela1910 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Could you let us know what error messages you are receiving when you attempt to login to your online store? As this information will allow us to assist you better in this situation.
Looking forward to your response.
Come posso risolvere?
Hey [email removed]Gabriela1910.
Thanks for the quick response.
I appreciate that you have included a screenshot of the error you are receiving when logging in. Since we cannot authenticate you for the store over the Community forums due to the sensitive information that is required to be shared, I am unable to look into the specifics.
In this case, it would be best to reach out to our live support by attempting to login using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.
