I can’t log in using admin log in through webpage but my phone is ok.
how can I solve this ?
showing :http 431 error
:((
Hey @Ec313 !
Thank you for posting in the Community. Not to worry, we are here to help.
When an error like http 431 appears when you are trying to access your store, this is usually down to a browser or device issue. To isolate this further, we can try some troubleshooting steps and see if this helps you gain access to your store. I highly recommend trying all of them as follows:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- When using incognito, if you’re still experiencing a delay, confirm you have disabled browser extensions, as these can change how pages function and look.
- Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here).
- Try another device like a computer or mobile phone.
- Try on the Shopify Mobile App; this is typically the best step to try, as it will rule out any browser issues.
- Ensure you do not have any firewalls or pop up blockers enabled on your device, as these can interfere.
- Try a different Wi-Fi or cellular connection.
Hopefully one of the steps above should do the trick, let me know how it goes for you!