Trying to log in the my Shopify account and keep getting an Unable the Authenticate prompt. Unable to access my account. Any help would be appreciated.
Hi there, @DinkFace .
When you say you cannot authenticate - are you referring to the 2-Factor authorization step at login? Where a code is sent to you via SMS or email?
If so, I’d be happy to help! When you were setting up the 2FA, you will have been prompted to download/save a set of 10 access codes that are to be used when you are unable to login. Using one of these codes now will give you immediate access to your account. This can be used as temporary logging in tool until we can fix your 2FA.
In order to fix this 2FA issue, you will have to reach out to our live support team. In order to reach out to live support, while also bypassing the login, please go to this link using a Google Chrome incognito window. You can read how to use an incognito window right here if you need help with this. Once you have the support page open in an incognito window, select the option “Can’t login to my account” which appears here. Then click “I still can’t access my account”, then scroll down this page to select live chat support, you will then be connected to a live support agent. They can then access your account and help you out from here. Thank you!