Why can't I log into my account?

Shopify Discussion
1

Hi I’m not able to log into my account

2

Hi, @recabrown333 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are having trouble logging into your account. Please provide more information about the issue so that I can assist you further. In the meantime, you can try the following steps:

  1. If you don’t remember your password, you can reset it by following the steps outlined here.

  2. If you can’t recall your account email address, you can use our Recovery tool here to confirm if an account is set up with that email.

  3. Try logging in using a different browser, device, or network to see if that resolves the issue.

If you continue to experience difficulties, please let me know, and I will guide you in the right direction.