I can’t log into my Shopify account. What should I do?
when I log in it said
Hi there, @cerik !
With situations like these, we always recommend you try the following troubleshooting steps:
- clear cache and cookies
- try a different browser
- go into private or incognito mode
- ensure you are using the correct log in credentials; feel free to use this link to ensure so
- check our status page for possible platform-wide issues that may be happening which may be causing this error on your end as well.
If you have done all the steps above and the problem still persists, we recommend you reach out to our Live Support for further assistance and once they verify your credentials, they can dig further as to what is going on from the back end of your account.
Definitely let us know how this works out for you!