I started a new store mart4u-7993.myshopify.com, but now I am not able to login. My email is not recognized as being associated with this site. Please help.
Hi there, @sudamku143 !
Thank you for your post, I’m happy to help. I recommend entering your email into our recovery portal and you’ll receive a list of stores that are associated with that email. You can also try entering any other emails you have, in case you put in a different one when setting up your account. If, after that, you’re still unable to log in, I recommend getting in touch with our live support team, and we’ll assist you with regaining access to your account. When it comes to reaching out to our live support line, I’ll provide some steps here to make it easier:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Select I don’t have an account if you’re unable to log in
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
You’ll then be connected with a Support Advisor who will review your request and work to resolve the issue.
Please let me know if you have any other questions!
I want to end my plan but it won’t let me
Hi, @AliBakry !
Thank you for your comment. Can you tell me a bit more about the issue you’re facing when trying to deactivate your account? You’ll want to make sure you’re following the steps from this help document. If you have a screenshot of any error messages you’re receiving, that would be super helpful.
I look forward to helping you further!