Why can't I log into my online store anymore?

Technical Q&A

Topic summary

No poder iniciar sesión en una tienda de Shopify: aparece un mensaje indicando que hay que contactar al administrador, aunque la persona afectada es el admin. Además, se reporta frustración porque Shopify Support aparentemente exige iniciar sesión para poder contactarlos.

Actualización/Respuesta:

  • Se indica que no es un problema general del sitio, sino probablemente específico de la cuenta.
  • Se sugiere que sí es posible acceder al soporte sin iniciar sesión.
  • Se comparte un video con pasos para contactar a un agente en vivo y que puedan revisar el acceso a la cuenta.

Estado:

  • Queda abierto: se pide confirmar si aún hay problemas tras seguir el video.
Summarized with AI on February 26. AI used: gpt-5.2.
1

All the sudden, I can’t log into my store anymore. I get a message saying that I need to contact my admin (but I am the admin).

I’ve been trying to contact Shopify support but they won’t let me reach out to them unless I’m logged into my store. This is very frustrating.

Does anybody have suggestions for how to fix this as soon as possible? Thanks!

2

Hey @ricfer !

Thanks for posting your query. I am sorry to hear you are having this experience, but I am happy to help.

You can still access our support without having to log in. I can understand how important this is for you, so let’s try and get you connected with our live support team who can troubleshoot your account for you. This is not a site wide problem, and so I am thinking it must be connected to your account. If you follow the steps on this video exactly, you should be able to get in touch with a live agent.

Let me know if you’re still having issues with this.