I’m not able to log into my store it’s giving me an error
What is the error message you are seeing?
It says my store is offline contact support
In that case send an email to merchant support directly, they’ll look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
Hi, @Kittyslittle1 .
Thank you for reaching out. I’m sorry you are having issues logging into your store.
I will need to gather some more information before I can dig further into this for you. Are you able to share a screenshot of the error you are receiving? Have you tried any local troubleshooting? Such as trying a new device or browser or clearing your cache/cookies?
I recommend local troubleshooting if you have not done so. If you are still receiving this error after troubleshooting, please reply, and I would be happy to dig further into this.