Why can't I log into my online store from the partners page?

Hi All,

While trying to log in to my store from partners page i’m getting the following error.

The change you wanted was rejected.

Maybe you tried to change something you didn’t have access to.

Any idea what might be causing this?

Hey, @Ishaaan

Eunice here from Shopify, how are you doing today?

Thank you for providing the screenshot. I’ve not seen this particular error message before, and I can’t see it in any of our logs. After digging around on the web it looks like it could be a browser issue. Sometimes, our devices can hold onto old information causing issues like this to arise. To resolve this issue try clearing your browser’s cache and cookies. If you’re not sure how to clear your cache and cookies check out this page for advice.

Let me know if that works. Otherwise, perhaps try updating your current browser, or try logging in from an alternate browser and/or device.

Hope to hear from you soon :blush:

Hey @Eunice ,

I had to use a different browser to resolve the issue, clearing site specific cache/cookies didn’t help.

Thanks for the quick help.