When I try to log in to my shopify store on both mobile and computer it fails to load. How do I fix this? It says:
Oops, something went wrong.
Hi, @Veggie .
Thank you for reaching out. I’m sorry your having difficulties accessing your store.
I will just need to gather some information so that I can dig deeper into this for you. Have you tried to access your store on a different browser or device? Are you able to access your admin? Is your domain connected? Can you share your URL with me so I can test it on my end?
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
hello I have the same problem i cant access my dashboard, and my store is unavailable for over a week, this is my ticket 33898241
Hi, @elhabib .
Thank you for reaching out.
Have you recieved any emails from us regarding your store? Can you access your admin?
Talk soon,
No sadly for over a week still haven’t received anything
As I said I sent many emails and I contacted support many times
Hi, @mollyjuliet .
Your site should be up and running unless there are issues with your account. Have you tried contacting our live Support Team? They will be able to access your store-specific information and help figure out what may be the issue.
Please let me know if you can chat with them and get this issue resolved, if you have any other questions, please reach out!
