I been having a problem logging into my store. Every time I try to log into my website it says this site cant be reached.
Okay thank you
Hi there, @Jordant23 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, are you able to share your store URL so we can see if we can replicate the issue on our end.
Also, with log in issues, we always recommend you check your email for any direct correspondence from us about this matter. I also recommend you try the following troubleshooting steps to see if these make a difference:
- clear cache and cookies
- try going into private ot incognito mode
- try a different browser or device
- try a different wifi/data connection
Definitely let me know how this works out for you and I am looking forward to hearing more from you as well.
Yeah the url is https://jragzz.com/
Thanks for that, @Jordant23 !
Are you able to access your site now? I was able to visit it on my end without any issues and the site looks to be active. I had no problem adding items to my cart and reaching the checkout page.
Definitely curious to see what is happening on your end.
Even after trying the trobuleshooting steps above, if you are still experiencing log in issues, I also recommend you look into your email to see any direct correspondence from us that may explain this log in issue. Moreover, you can also reach out to our live support team who can open up back end information and look into this further for us as well.
You can also try this tool to ensure you are using the correct log in credentials for this specific store: Forgot your store tool.
Yeah I can access the website now thanks. Im having different issues now though lol.
Thanks for the update, @Jordant23 .
Feel free to share what you are dealing with right now so we can get a better idea on how else we can provide assistance for you.