I have 2 stores - log ins are different emails. Both stores exist on the web but I can’t log into the 2nd one - nor change the password etc. It used to be listed on the one that I use regularly - but not now.
How do we get HELP
Topic summary
Problem: A merchant with two Shopify stores (different emails) can’t log into the second store or change its password; it previously appeared alongside the primary store but no longer does.
Suggested actions:
- Reset the forgotten password via the Shopify login page: enter store address, enter login email, select “Forgot password,” receive the reset email, and set a new password, then log in with the new password.
- If the login email is unknown, use Shopify’s Recovery Tool: try any possible email addresses; the tool will send a list of stores associated with each email to the inbox.
- If access is still not restored, contact Shopify Support through the Help Center: choose “Can’t log in to your Shopify account,” then “I still can’t access my account,” and use the contact options at the bottom of the page to create a support request.
Outcome/Status: No confirmation of regained access; the thread remains open with recommended steps provided.
Hi, @PNBPetz .
Welcome to the Shopify Community.
I understand that you have 2 active stores on Shopify however, on one of the stores, you’re unable to log in or update the password.
If you’d like to reset your forgotten password, you can follow the steps below.
How to reset your forgotten password:
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From the Shopify login page, enter your store address and click Next.
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Enter your login email and click Next.
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Click Forgot password.
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Enter the email that you used to create your Shopify account.
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Click Reset password.
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You’re sent an email with a link to reset your password.
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In the email, click Reset password.
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Enter your new password in the Confirm password field.
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Click Reset password.
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Go back to your Shopify login page and log in with your new password.
If you don’t remember the email address used to log into your account, you can try using our Recovery Tool. To use this tool, I recommend entering any email address you may have into the tool as it will email you a list of store(s) associated with that email to your inbox.
If you have exhausted all methods above to regain access to your account, then you can create a support request via the Shopify Help Center. Our internal team will be able to assist you further. When accessing the help center, select Can’t log in to your Shopify account. On the following page, select I still can’t access my account. You’ll then be redirected to a new page where you can scroll to the very bottom to view our contact options.
I hope this helps!