I can’t login into my account , i already choose a plan and when i come back to login this happened ,can someone help me?
Topic summary
Login failure after selecting a plan: the store admin page gets stuck in a loading loop and won’t complete sign-in. A screenshot was shared; symptoms include repeated login prompts/“loading this page.”
Steps suggested by app partners and staff:
- Use Shopify Help Center (authenticated support) to resolve account issues; engage the Help Center Assistant to reach an advisor.
- Try another browser/device, clear cache/cookies, or use an incognito window.
- From the login screen, click “Back to Stores List,” choose the correct store, confirm the correct admin email, and verify permissions (especially for staff/collaborator access via the store owner).
User updates:
- Confirms logging in as the admin. Tried all browser/cache/incognito and store-selection steps; issue persists.
- Contacted support; was told to expect an email, but no progress after 4 days and no email received.
Additional report:
- Another user saw an endless login/error loop. Password reset temporarily fixed it, but the problem returned.
Status: Unresolved/ongoing. Key unknowns include the root cause of the login loop after plan selection and timing for support follow-up. Temporary workaround (password reset) may help some but is not durable.
1 Like
Hi @Braves81 ,
This is Kate from PageFly - Shopify Landing Page Builder App.
May i ask are you trying to login to your Shopify store admin? The email you use to login is admin account?
In this case I recommend that you connect with Shopify authenticated support team through Shopify Help Center via this link Shopify Help Center, only Shopify authenticated support team has the authority to resolve all account-related issues.
Hope it helps!
Kate - PageFly Team
1 Like
Hi @Braves81
This is Richard from PageFly - Shopify Page Builder App
You can check the suggestion from my teammate - Kate.
If you still can not access your store, you can follow these steps:
Step 1: Click on Back to Stores List button
Step 2: Select the correct store that you want to login and try again.
Or you can try to change to the correct email that has permission.
In case your are using collaborator access or staff account, please make sure to contact the owner of the store and grant permission for you to login.
Best regards,
Richard | PageFly
Hi, @Braves81 .
Welcome to the Shopify Community, and thanks for sharing your question.
Could you try using a different browser, device or clearing cache and cookies on the device that you’re using? Additionally, can you check to see if you received email correspondence from our support team?
If not, I would advise creating a support request through the Shopify Help Center, as @PageFly-Kate has mentioned. Once you’re logged in to your account via the Help Center, you’ll need to communicate with the Help Center Assistant in order to be connected to a Support Advisor.
Please let us know if any other questions come to mind.
Thanks!
yes , and iam login is admin account and i already chat with the support team but no progress its been 4 days
i try the 2 step but not working but it still look like “theres a loading this page”
Have you tried by one of these ways:
- Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
- Clear your Cache and Cookies.
- Access in an Incognito Tab.
Yes i try all but still not working
I try all still not working and i already chat with support team and say they will sending email but its been 4 day and theres no email
This happened to me too, it was an endless loop of login screen and error message. Even the support page was blank and couldn’t proceed. Works perfect after password reset (even though it was accepting my other password). Reset password and you should be okay.
I take that back. Initially worked and now back to the same problem.