I cannot login to one of my stores as its been inactive for over 3 months. The problem is, is that the security code Shopify say they have sent I haven’t received. I cannot find anywhere on Shopify how to either do a live chat or email someone for help. Can anyone help please!
Hey @ChristinePOO2 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful.
Since I cannot authenticate you for the store in question due to the sensitive information that needs to be shared, I am unable to look into the specifics. If you are experiencing trouble with getting access to your Shopify store, our live support can assist you further.
You can reach out to our live support by attempting to login to your online store using the Contact Us page. Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center.
Select the topic that you would like assistance with to locate the options to Get Support and speak with a Shopify Advisor about the situation.
Let me know if you have any questions.