Hi team,
We closed down our Shopfy store a few months ago, but are now trying to start up again. However as our login email was hosted by Shopify we can’t access the 10 digit login code as emails are no longer coming into our inbox.
Is someone able to assist?
Kind regards,
Alex
Hi there, @AlexMiguel .
Welcome to the Shopify Community and thanks for sharing your question here.
That’s great to hear you’re looking to relaunch your store and continue to work on it! You mentioned that the email used to log in to your account is hosted by Shopify and you’re unable to access the 10-digit verification code.
The purpose of this 10-digit code is to verify the account owner’s access and adds an additional layer of store security. Since you are unable to receive this code, I recommend submitting a support request via the Shopify Help Center. You’ll need to log in to your store and follow the prompts to view our available support options.
Please feel free to thread any additional questions you may have here! If you have questions regarding building your store, I’ll be happy to answer them.