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why am i getting this error? i was just logged in to my store editing?
Topic summary
A user encountered a permissions error preventing access to their Shopify store, which they had been editing moments before. The issue was clarified when they received an email from Shopify indicating their store was suspended pending additional information.
Key Details:
- The store was launched less than 24 hours ago and remains in development (not scheduled to go live until end of May)
- The user submitted the requested information but has not received an explanation for the suspension
- At least one other user reports experiencing similar access issues with multiple stores
Status: The situation remains unresolved while awaiting Shopify’s response to the submitted information.
I received an email from Shopify notifying me that my store is suspended pending additional information. I promptly provided the requested details and am now awaiting their response, but they did not specify the reason for the suspension. This is especially surprising since I launched the store less than 24 hours ago and it remains under development—it won’t be ready for sale until the end of May.
I am having the same issue with a couple of other stores.