Recently, I could not access the “customize” section of the main page.
Our website is locked for login only but usually in the customize interface, we could modify the main page if we just log in using the main account email and password. However, now it just redirects to the log in page constantly and cannot modify our main page.
Hello @ironquad
Can you check your email to see if you have received any notifications about the store closing?
If you haven’t received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team
Hi, @ironquad
Thanks for posting! I hope your day is going well.
I do apologize but I am not entirely sure about your issue. Are you able to log in to your account but can’t access the theme editor? Or, are you not able to log in at all?
If your issue is you can’t access the theme editor, you could be logging in via a staff account that doesn’t have theme access. Or, you could be experiencing a cache issue.
First, I recommend clearing your browser cache for all time. Additionally, make sure your device and browser are completely up to date. Once you have completed these steps try to log in again. If you are still unable to access the theme editor please try to log in from a different staff account or the Account Owner login.
If you are not able to log in to your account at all, you will need to reach out to our live support team for assistance. Please visit our Help Center and select ‘Continue without logging in’ to create a support request through live chat. Next, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
Best of luck!