Why can't I open my online store on HiShopify?

Shopify Discussion
1

Hi Shopify experts,

I can’t open my shopify store. and my shop is running last week, and without the payment to shopify issure.

the Url is www.lenicetech.com or 2ac634.myshopify.com
Can anyone guide me to fix it?

lenicetech_0-1665217348939.png
lenicetech_0-1665217348939.png382×327 6.15 KB

Thanks,

Fiona

2

Hi @lenicetech ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing your shop, to ensure this gets resolved. To confirm I’m fully understanding, are you attempting to connect a third-party domain to your Shopify store?

If so, I would recommend reviewing our Connecting A Third-Party Domain documentation to confirm the DNS Records are correctly pointing. We have a great Set Up Video that touches on these steps, but can also check out our Manual Set Up Documentation as well. It outlines, you can:

  • On your domain provider’s website, log in to your account.
  • Find the DNS settings or domain management area.
  • Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  • Save your changes.
  • From your Shopify admin, go to Settings > Domains.
  • Click Connect existing domain.
  • Enter your domain, such as johns-apparel.info, and then click Next.
  • To confirm that your domain is connected to your Shopify store, click Verify connection.

After taking a closer look, it seems the domain currently does not have any DNS Records set. If however, you have completed the outlined steps above and waited 48 hours, but continue to see the error, please feel free to Contact Support.

Please let me know if you have any other questions or concerns.

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