Hello all. When I try to open one of my stores, I see just a white screen. It seems that I can click something. It is just like a broken phone screen. You cannot see, but you can click.
When I try to open one of my other stores, it opens properly.
Topic summary
Issue: One Shopify store loads to a blank white screen where elements seem clickable but invisible (likened to a broken phone screen). Another store on the same account opens normally, suggesting the problem is specific to one store or session.
Troubleshooting suggested: Support recommended clearing the browser cache (locally stored site data that can cause display/rendering glitches) and attempting to log in again. They also advised trying a different browser (e.g., switching from Safari to Google Chrome) to rule out browser-specific issues.
Attachments: A user-provided video demonstrating the issue is central to understanding the behavior and was acknowledged by support.
Status/outcome: No confirmed fix yet. The thread is awaiting the user’s results after clearing cache and testing another browser; issue remains open with next steps on the user to report back.
Hey [email removed]Malim.
Thanks for reaching out.
I appreciate the video that you have added to your post as that is very helpful! Could you try to clear the cache from your browser and try to login once again? In some cases, clearing the cache from your browser can fix minor issues that you may experience using the Shopify platform.
If the issue persists, could you attempt to use a separate browser to see if you can successfully login? For example, if you are using Safari - try this action on Google Chrome.
Let me know if that does the trick.