Hello! I can’t pay my bill due to some bug. As a result my shop can’t accept orders. Please help me ASAP.
When I click “pay” It shows the same error (on the screenshot) and it seems like there’s a problem with a 3d verification (I don’t accept any verification message from the bank). I tried to change the card hoping that this would help, but there was an error message, it said that I tried to add the cards too many times so I should contact the support. That’s what I’m doing now. Thanks for your assistance
UPD: I tried to add PayPal account to use it for payment, the first time it said that it had failed to connect the account, and then told that I had tried to many times etc. (check the screenshot). Please help me! I’m loosing thousands of dollars because of 200$ bill, that you can’t process. That’s ridiculous!
Hi, @GlebIv !
I’m sorry to hear about this issue, I definitely want to help you get this resolved. I first recommend trying some troubleshooting steps, like clearing your cache and cookies as well as trying to access Shopify and pay your bill using an incognito window. If you’re still unable to pay the bill, you will need to get in touch with our live Support team through the Help Center. I’m unable to provide account-specific support through the Community forums, but if you reach out through the Help Center, our team can access your account and determine the issue. Our team is available 24/7 through live chat, callback, and email.
Please let me know if you have any further questions about this!