Why can't I print my shipping labels?

Hello to whoever this may concern, I am trying to ship out my items but I am getting this message:"

  • We’re currently reviewing your account. If the issue is not resolved within 2 business days, please contact shipping-ops@shopify.com."

I’ve emailed the shipping-ops and nothing has come of this, I need this fixed relatively soon can I please get some help ASAP.

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Hi, @Jackn23

Thanks for reaching out!

Unfortunately, our Community Team doesn’t have access to your account so would not be able to assist. That being said, you can absolutely reach a live person who can access your account via the Help Center. Simply use the chat bot to request a Support Advisor and you will join the queue.

In the meantime, to ensure your orders are shipped, I recommend using one of your local carriers. For example, if you’re in Canada use Canada Post for the time being.

Best of luck!

Same thing happened to me this morning. This whole thing is literally destroying my business. Support is useless too

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This is just another botted respone. Shopify Support Advisor tells you the exact same thing.. No one is replying at the email adress given on the error

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Hi AlbertaSkincare, just wondering how you made out with the, “We’re currently reviewing your account. If the issue is not resolved within 2 business days, please contact ---- .”

The same thing happened to us this morning

Hey! Just need to wait. I think I waited 1.5 days, then it fixed itself.

Okay, cool! That’s encouraging to hear :slightly_smiling_face: Thanks for replying.

Having the same issue and got the same bot answer. Having a horrible experience with Shopify so far and will be looking for a new platform to sell off of. Their lack of quality customer service is affecting my customers. This is the worst.