I just bought a shopify theme called “HABITAT” for £263. My payment was successful and i even got a receipt from shopify but for some reason i cannot publish the theme. It does not give me the option where it says publish. I t just says BUY and Customise. Can anyone help me with that or suggest me a solution?
Hi @haseeb12
In this situation you will want to reach out to our live support team for assistance with this. It’s possible there was an issue with payment or the receipt of purchase didn’t connect to your merchant account properly. This is something that our team can review and help you resolve.
Please follow this link: Shopify Help Center - Contact Support, sign into your merchant account, follow the prompts to choose a topic and all the live support options will be provided at the bottom of the final page.