Main issue: Attempt to purchase the domain “louisien.se” failed repeatedly. The buy button returned “try again,” the user retried 4 times, was charged 4 times (total $144), and did not receive the domain.
Support guidance: Staff cannot authenticate the store owner or access billing details via the public forum. They direct the user to contact Shopify Live Support through the Help Center to verify ownership, review the failed domain purchase, and advise on next steps regarding the charges.
Status/outcome: No resolution within the thread. The matter remains open pending the user’s contact with Live Support for investigation and resolution.
Hey, i was trying to buy the domain “louisien.se”, but then it said try again when i pressed the buy buttom.
So i tried a total of 4 times without anything happening, however i got charged 4 times, losing 144 dollars without even getting the domain, can someone please help me this is not acceptable
Hey @sirwalliam_1 .
Thanks for reaching out and bringing this to our attention.
In order for us to take a further look into the billing of the store, we are required to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, I believe it would be best to reach out to our live support about the domain to advise next steps. You can get in direct contact with a Support Advisor about this situation by navigating to the Help Center.
Let me know if you have any questions.