Why can't I reach customer service on the phone?

Why can’t I get thru to the phones lately? Why doesn’t customer service ever call me back when I request it? Why is the new 2.0 system I was forced to integrate to, no working properly? Why am I sitting here with zero help? Why am I still with shopify? Has anyone switched to a new web host lately, and which one do you suggest? I can’t take dealing with a company who has zero customer service. I need someone who actually answers their phone. I am sitting here completely helpless. I NEED HELP SHOPIFY!!!