Hello There
I’m facing an issue with my Shopify store https://idit-wiesel.com/
When I search the domain, it shows me:
This site can’t be reached
Check if there is a typo in idit-wiesel.com.
If the spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
Can someone help me with this, Thanks
This could be an issue with DNS configuration. If you have purchased the domain via 3rd party registrar, ensure the domain is properly pointing to Shopify. Instructions:
https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual
Alternatively, in case the domain was purchased directly through Shopify, try reaching out to the support team.
https://help.shopify.com/en/questions#/contact/
Hey @Kamil-Raza .
Thanks for reaching out.
I appreciate that you have included the error message that you have received as that is very helpful! Looking into this, typically the reason that you are receiving this error message may be due to the DNS settings on your domain idit-wisesel.com. Did you purchase this domain from the Shopify platform? Or, did you connect your third-party domain to your Shopify store?
If this is a third-party domain, I would suggest changing your DNS records on the domain in your third-party domain providers account. This will allow the domain to be pointed correctly at the store without displaying this error message.
WIth that being said, you can have your store live without the error message by changing the primary domain on your online store to your .myshopify.com domain. This will allow your customers and visitors to load into the online store without any issues.
Looking forward to your response, let me know if you have any questions.