Why can't I reach Shopify support effectively?

Just getting the run around, cant contact shopify support, just goes in circles, view account details then back to this page

Hi,

Have you confirmed that the details in your account are the same as the ones you’re using to access chat? Are there any spaces or typos?

If any of this is incorrect or missing then we won’t be able to connect your login with your store details.

Is there anything you feel I could help you with here? I’m happy to answer any questions you may have!