Every time I try to contact support about my domain processing for 3 days now. It asks me to login, then I choose domain as the problem. It shows me a video about connecting a third party domain which has nothing to do with my problem. I select it did not help and hit the button to contact support. It then asks me to login again, shows me the same useless video. It does this same process over and over.
Not to mention I am trying to contact support because I was billed for an app I installed but removed before the trial was up.
Am I doing something wrong, is there another place to contact support. Or even a phone number to call? I am beyond frustrated as this has been going on for three days!
Hi there, @kkrigs . I can definitely understand your feeling frustrated, I can definitely help you out with getting in touch with live support.
I am going to second the suggestion that @Nick_Marketing made, that using an incognito window may be the easiest way for you to move forward here. Our live support via phone, chat or email can be reached via our support portal here. To bypass login, you can choose to continue without logging in. Then simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
Having a similar problem - there’s nothing but a loop back to the non-helpful files. I used to be able to contact Support, but all access that previously existed has been removed. Insane. The last time I was able to contact Chat was just a few weeks ago, when Shopify was lagging in updating carrier shipping rates. The Chat agent pasted in a walk-through of noob instructions as if I knew nothing about computers, hadn’t already read through the help files, and hadn’t been a Shopify client for years (I specified all the steps I’d tried in my inquiry, and detailed how long I’ve been using Shopify), then suggested a paid (surprise!) app that had nothing to do with my issue and didn’t apply to my business model, then Support sent an email a few days later urging me to subscribe to this irrelevant app. Has customer support become just a marketing channel for app developers? We pay a LOT to use Shopify and to be unable to contact support is unacceptable.