I cant receive the 10 digit code to reactivate my store. Also the password reset Email does not arrive in my inbox. The Emailadress is working properly. because i cant log in, im not able to contact the support. What can i do?
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none of this worked. i cant contact the support because i cant log in.
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i contacted through the Email and received following answer:
Thanks for contacting Shopify Support! A support ticket has not been created.
From August 13, 2019, we have changed how you create a support ticket by email! As part of these changes, support@shopify.com no longer accepts incoming messages.
Instead, to get help or open a support ticket, visit the Shopify Help Center where you can contact our Support team by email, chat or phone.
Our Shopify Help Center is the best source on everything Shopify and the fastest way to get help from our Support Team. Where you will find information on setting up your store and ways to sell. We also have a YouTube channel with great video tutorials, as well as the Shopify Community discussion forums.
We’ve been working hard to improve how you get help from Shopify Support. By contacting us via the Shopify Help Center, you have access to suggested resources as well as a number of time-saving steps like pre-authentication.
We look forward to hearing from you!