Issue: A merchant added an unwanted package in shipping settings and couldn’t edit or delete it. Adding a second package allowed edits/deletion for the second, but not the original.
Resolution: The original package was the default used to “calculate shipping rates at checkout.” The fix was to add another package and set that one as the default for calculating rates. Once the new package was set as default, the first package became editable/deletable.
Clarification: “Calculate shipping rates at checkout” refers to the default package used to determine customer shipping costs when using weight-based or carrier-calculated rates. The package’s dimensions and weight inform the carrier’s pricing.
Notes: A brief screenshot was shared but not essential to the solution. A help link on default packages was provided for more detail.
Status: Resolved. No remaining open questions after the explanation of the default package behavior.
I was playing around in the shipping settings and added a package that I don’t intend on using.
But now I’m unable to edit or delete that package in any way. If I add a 2nd package I can edit or delete that one, but not the first.
How do I delete this package? I don’t plan on using medium flat rate boxes.
EDIT: SOLVED
I had to add another package and set that one to calculate shipping rates at checkout. Then it let me edit the first one.
Hey, @PureSoaps .
I’m glad to hear that you were able to sort this out. Thank you so much for sharing the solution! I’m sure this will be helpful to anyone else coming across the post who was wondering the same thing.
How’s everything else going with the store setup so far? Let me know if there’s anything else you need a hand with.
What does it mean when it says “calculate shipping rates at checkout?”
Hi, @gg360 !
Are you referring to the message that appears under the default saved package (“This package is used to calculate shipping rates at checkout”)?
The default package is used to determine the shipping rate to charge to your customers during checkout when using weight-based or carrier-calculated rates. Essentially, the package dimensions factor into the cost of shipping.
