For some customers the x does not remove the product. I know it’s not user error because we were able to duplicate the issue on two of our office computers. Some people are able to remove cart items and others are not. It is very odd.
Hi Sheesh!
I’m having the same problem… Customers are unable to remove items from the cart (on the cart page rather than pop up cart) and cannot adjust the quantity of items in the cart either. I have spoken to the theme developers (Vantage) and they were no help, said it is probably an app blocking it. I’ve been going through the apps and still no joy… Are you able to help at all?
I can see the cart is working without any issues. Let me know if you’re facing this issue for a specific product.
Thanks
Sheesh B
Hey! Thank you for or your reply. The pop up cart works, but the actual cart page doesn’t let you remove items or modify the quantity. It doesn’t seem to be related to specific products.
The main problem is that our abandoned cart emails don’t take the recipient to the pop up cart, it goes to the cart page so if they want to modify the contents before checking out they are unable to do so
As I’ve check your cart page and it’s working. I added one product and changed the cart value and it was working properly.
Let me know if you have any specific case where it’s not working.
Also, I have few suggestions to improve your store in terms of UI.
Thanks
Sheesh B
Hey Sheesh, Yeh I fixed it
It was the sticky checkout button the checkout page stopping it from working. Once I disabled it it started to work fine.