Issue: Store owner couldn’t remove a staff member in Shopify; only suspension was possible. Removal flow rejected the owner’s password as incorrect, despite re‑logging to confirm it was right.
Observations: A masked password field near the staff user appeared shorter than the owner’s, causing confusion about which password was required.
Attempted verification: Logging out and back in did not resolve the password prompt failure.
Resolution: The owner created a new password via Privacy Settings. After resetting their password, the problem was resolved (implied successful staff removal or completion of the action).
Status: Resolved. No further action requested. No broader technical details or platform issues discussed; no attachments or screenshots involved.
Hi,
Please help!!
I can’t remove my staff I can only suspend it!
When I try to use my Shopify password for removal it says it is incorrect.
( I logged out of my account and in again so my password is correct)
I did notice near the user there is a password hidden but is not mine because it is shorter.
How do I solve this.
Hi,
I saved the problem by creating a new password in privacy settings.
Thank you nonetheless.