Why can't I search for orders tagged with 'September' in my ecommerce store?

Hi all, we use a collection app on our Shopify store which automatically tags an order with the customers collection date, and this then allows us to search using the date tag at any time and see what orders we have coming up in that particular month. We’re a food business so it helps us to plan ahead with ingredients etc.

For some reason we cannot search for any orders where the tag contains ‘September’. We’ve checked all of our orders which are due to be collected in September and all of the orders are tagged with the collection date containing the word ‘September’, however when we go to ‘Orders’ >>>>> then >>>>> ‘More Filters’, then >>>>>>>‘Tagged With’ and search ‘September’ nothing comes up. Screenshot below:

Does anyone know why this would be?

We can search and view orders which contain other months in the tag, for example July & August, however for some reason when we search ‘September’ in the tag section nothing comes up.

Thanks in advance.

It’s a long shot, but it could be because those order are all drafts or pending in some way.

It’s interesting that it’s only future orders (in Sept.) that don’t show up.

Try fulfilling one and see if it’s searchable then.

That’s my best guess, Good luck!

–piam

Hi @Piam thanks for your suggestion, we will give this a try.

It just seems very strange that we can’t search for a tag which exists on an order regardless of the fulfilment status.

For example this order below has automatically been tagged ‘September 29’ which is the customers collection date

But then for some reason we can’t search for this tag in the ‘more filters’ section as per below:

How do most stores have visibility of their upcoming orders to be able to plan for stock / ingredients etc?

That is a great question, Inventory management is whole mess in it’s self.

People have asked us if our app can do that, and while we specialized in Sales analysis, some people evidently use it to track inventory.

I suspect they use the Segments feature to sort by tags. We pull from all customer tags not just active or fulfilled ones.

If you want to give it shot we have a free 14-day trail no cc needed, and you can always shoot me an email and I’ll see if I can get it to work for you.

Cheers,
Piam