I am on Pause and Build. At Settings I do not see Files. I need access to my library of files and pics to use while building. Any ideas why Files is not populated on the Settings list?
Topic summary
Main issue: On the Pause and Build plan, the Files section is not visible in Settings; the user needs access to their file/picture library while building.
Clarifications: A Shopify advisor states Pause and Build does not limit access to the Shopify admin. The Files area (under Content) is where store assets like images and documents are managed.
Troubleshooting steps:
- Use the admin search bar to locate “Files” if it doesn’t appear in the sidebar.
- Review the “Uploading and Managing Files” help document for guidance.
- If still inaccessible, contact Shopify Support: go to the Support Page, log in, select the topic “Starting a store,” and scroll to see available support options.
Attachments: One image is included, likely showing where the Files section should appear in the admin.
Status: Unresolved. The recommended action is to try search-based access and documentation, then escalate to Support if the Files section remains missing.
Hi @jimbo1010 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.
As the Pause and Build plan doesn’t limit your access to the Shopify admin, I’d encourage you to attempt some local troubleshooting to see if this helps to resolve.
If the Files section is not populating under Content within the Shopify admin, I’d recommend utilizing the search bar to locate that section. This will populate the section you’re looking to access and provide you with those files. To learn more about files, I’d encourage you to check out our Uploading and Managing Files document.
If however, you’ve attempted both troubleshooting steps and still don’t have access to this section, please Contact Us directly. This will allow for our advisor team to take a closer look and ensure this gets resolved.
To connect with us, you can:
- Head over to our Support Page.
- Log into your shop.
- Select the topic Starting a store.
- Scroll to the bottom of the page to view all available support options.
Please let me know if you have any other questions or concerns.