Why can't I see my apps on the store channel after reinstallation?

Shopify Apps

Topic summary

  • Main issue: After reinstalling, the merchant cannot see their apps/listings in the Shop app and Shopify sales channel as before.

  • Affected stores:
    • Active store: “SHOPPING1004” (f7be14-44.myshopify.com).
    • Disabled store: “My Store” (109124-1c.myshopify.com).

  • Actions tried: The app was deleted and reinstalled, but the apps still do not appear in the Shop/Shopify channel.

  • Requested outcome: Restore visibility of these apps for both the active and disabled stores in the Shop and Shopify channels.

  • Status: No resolution or guidance provided yet; the user is asking for assistance to make the apps visible again.

Summarized with AI on December 31. AI used: gpt-5.
1

Thank you for your efforts.

On the active store
Please let me see SHOPPING1004 (f7be14-44.myshopify.com ) on the app.

In the disabled store
Please let me see My Store (109124-1c.myshopify.com ) on the app.

I really ask you to see these apps on SHOP, SHOPPIFY channel again as before.

Even if I delete the app and download it again, I can’t see it yet.
Please help me.