my problem is that while i have conversations i can’t see them and it says zero messages
Topic summary
Issue: A merchant reports that Shopify Inbox shows existing conversations but displays “zero messages,” preventing them from viewing chats.
Context: Shopify Inbox is Shopify’s built-in chat/messaging app for customer conversations. No screenshots or store link were provided yet.
Requested details from support:
- How the merchant tested message receipt
- Additional context and screenshots
- Store link for further troubleshooting
Status: Unresolved. Next steps depend on the merchant supplying the requested information; no diagnosis or fix has been identified yet.
Hello, @lunenoireclothe !
Could you tell me a little bit more about how you tested this to find that it isn’t receiving messages?
Any other info, context/screenshots would be super helpful!
If you could share the link to your store, I would be happy to also offer any other advice.