Why can't I see my page when I log in via a laptop

Shopify Discussion
1

Surely if I log in my page should appear but instead I have a message saying if the most recent stores aren’t listed reload the page or try again later…:that’s no good to me!!!

2

On the locked screen where you can’t see the login screen, press any key or click the screen with your mouse. By doing so, it will take you to the next page. Then press Ctrl key, Alt key, and Delete key at the same time. Then you’ll be presented with the screen where you’ll be prompted to enter the password.

So more details on contact my site Loulouka Formula

3

Hi, there @Snickysnacky .

Welcome to the Shopify Community and thank you for sharing your question here.

I understand that you’re unable to access your Shopify admin when you log in via a laptop device. You mentioned that you’re receiving an error message prior to logging in. Are you able to replicate this issue on another device or browser? For better visibility, could you please share a screenshot of the error message?

This error message may populate if you’re experiencing a local issue. In order to rule this out, I’d like to share some local troubleshooting steps.

Troubleshooting Methods:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or a private window to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version (We don’t support every browser, but we do support these ones.)
  • Try another device, like another computer or mobile phone.
  • Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.

Please let us know if these troubleshooting steps have helped you regain access. Looking forward to your response.