Why can't I see my store for free?

Shopify Discussion

Topic summary

A user created a test Shopify store but encounters a “we will be back soon” message when trying to view it publicly.

Root Cause:
New Shopify stores are password-protected by default to prevent public access during setup.

Solution:
To view the store:

  • Navigate to Online Store > Preferences > Password Protection
  • The password is displayed in the password field
  • Enter this password to access the store

To Remove Protection:
Uncheck the Restrict access to visitors with the password option in the same settings area to make the store publicly accessible.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I have created a test store and when I try to see it in public the message appears: we will be back soon

2

Hello,

When you create a new Shopify store, it is password-protected by default. This ensures that only people with the password can access your store until you’re ready to complete the setup and publish it.

The page you’re seeing is the password page. To view your store, you’ll need to enter the password, which you can find by navigating to Online Store > Preferences > Password Protection. The password will be displayed in the password field there.

If you’d like to remove password protection, simply uncheck the Restrict access to visitors with the password option.

I hope this helps!

1 Like