Why can't I see my store link after logging in?

Shopify Apps

Topic summary

  • Issue: A merchant can log in but cannot see their store link or any content after logging in.

  • Suggested check: Verify that the “Online Store” sales channel is added. Navigate to Admin > Settings > Sales channels, select “Add sales channel,” and add “Online Store” if it’s missing. Sales channels are the places where you sell (e.g., Online Store, marketplaces), and if the Online Store channel isn’t installed, the storefront link and related options won’t appear.

  • Next steps: If the Online Store channel is present but the issue persists, contact Shopify Support via call or live chat for account-specific troubleshooting.

  • Status: No resolution confirmed yet. Awaiting the merchant’s follow-up after checking/adding the sales channel or contacting support.

Summarized with AI on February 13. AI used: gpt-5.
1

I can’t see my store link. I can login but can’t see anything after logging in. Can some one help with this please?

1 Like
2

Hi Fbrima1.### This is PageFly - Free Landing Page Builder. I would love to provide my advice for your store based on 6 years of providing solutions for about 100.000+ active Shopify merchants.

First, you should check if you have successfully set up your online store. If you don’t see the online store as one of the sales channels in the left-hand menu, then you’ll want to set that up. Head in your admin to settings > sales channels, hit the add sales channel button, and add an online store.

But this seems like a pretty big problem you can contact Shopify support via call or live chat to get the issue resolved quickly.

If you feel my answer is helpful, like it or mark it as a solution. Let me know if you have any questions.

Kind regards,

PageFly