Why can't I see the domain I purchased in my store list?

Technical Q&A

Topic summary

Domain purchased through Shopify not appearing in the store’s Domains list after an error during checkout; payment was processed and the domain shows as taken/unavailable.

Key guidance from support:

  • Possible delay in PayPal payment or domain setup. Clear browser cache and recheck the Domains section in the Shopify admin (domain management area). Allow some time for provisioning.

Outcomes so far:

  • One case resolved automatically after ~2 days; the domain appeared in the admin.
  • Another case showed “refunded” in billing and the domain became unavailable. This likely indicates a payment or verification issue. Next step is to contact Shopify Support (live chat/email/callback) and provide the myshopify.com URL plus purchase/refund dates; account-specific help isn’t provided via the community.

Current status:

  • A new report (domain purchased yesterday) shows the domain as taken but not listed in the admin. No resolution posted yet; likely pending support follow-up.

Overall: Some issues resolve with time and cache clearing; refunded purchases require direct support intervention. Discussion remains partially open with an unresolved recent report.

Summarized with AI on January 31. AI used: gpt-5.
2

Hi, @lillepott !

My name is Lilith, I’m on the Social Care team at Shopify.

Sounds like there may have been a delay in the payment coming from PayPal or perhaps the domain took a few mins to set up in your admin.

Can you try to clear your cache and check your domains section again?

If you still don’t see it, I can take a look for you. I’ll just need to know once you’ve done the cache clear.

Let me know!

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